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EAS — Daily One-Pager (2026-06-15)
181 calls (25 after-hours) · Full report ▸ · 📎 download csv raw data
| Metric | Total | During hrs | After hrs |
|---|---|---|---|
| Calls handled | 181 | 156 | 25 |
| Bookable opportunities | 55 | 48 | 7 |
| Booked (firm) | 33 | 30 | 3 |
| Capture rate (firm) | 60% | 63% | 43% |
| Soft commits (coming in) | 2 | 1 | 1 |
| Booking rate incl. soft commits | 64% | 65% | 57% |
Totals: Booked (firm) 33 · Soft commit / coming in 2 · Unbooked / lost 20 · Everything else (not an opportunity) 126
Move the dial fastest:
- Hard-commit capability (EAS/AutoOps): 2 soft commit(s) are coming in but never book because a firm slot can't be locked — the biggest single lever.
- More early/same-day availability (EAS): 2 call(s) wanted a slot that wasn't there.
- AI-court fixes (Avoca): 18 bookable call(s) lost to system errors / AI handling.