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EAS — Daily Call Report (2026-06-18)
184 calls across EAS (MDT) · 25 after-hours (14%) · classified against EAS's custom call-reason taxonomy.
📄 One-pager summary · 📎 download csv raw data
At a glance
| Metric | Total | During hrs | After hrs |
|---|---|---|---|
| Calls handled | 184 | 159 | 25 |
| Bookable opportunities | 47 (26%) | 42 | 5 |
| Booked (firm) | 21 | 20 | 1 |
| Capture rate — firm ÷ bookable | 45% | 48% | 20% |
| Soft commits (coming in) | 3 | 2 | 1 |
| Booking rate incl. soft commits | 51% | 52% | 40% |
What were the calls? (totals)
Breakdown (details)
Booked (firm) — 21 (11%)
| Reason | Calls |
|---|---|
| Booked | 21 |
Soft commit / coming in — 3 (2%)
| Reason | Calls |
|---|---|
| Likely Booked (Soft Commit) | 2 |
| Tow In | 1 |
Unbooked / lost — 23 (13%)
| Reason | Calls | Court |
|---|---|---|
| Unbooked - Transferred (had booking intent) | 7 | Avoca |
| Unbooked - Rejected Agent | 6 | Avoca |
| Unbooked - AI Aversion | 5 | Avoca |
| Booked | 2 | — |
| Unbooked - Callback (Previous Job) | 1 | Avoca |
| Unbooked - Time Concern | 1 | EAS |
| Unbooked - Call Back Later | 1 | Avoca |
Everything else (not an opportunity) — 137 (74%)
| Reason | Calls | Example |
|---|---|---|
| Excused - Hung Up Under 20s | 39 | The transcript provided is too brief to determine the main reason for the call or any key issues discussed. The call appears to be at the greeting sta |
| Excused - Transfer to Specific Person | 34 | The customer called EAS Tire & Auto seeking to speak with Missy for a reason unrelated to vehicle scheduling. The agent, Jack, offered to connect the |
| Excused - Transfer to Shop / Leave Message | 11 | The customer, Lindsay, called EAS Tire & Auto to inquire about picking up her white Buick after being notified that it was ready. Her intent was to co |
| Follow Up - ETA | 8 | The customer, Lainey Rafa, called to inquire about the status of her Hyundai Sonata and to ask if she could possibly pick it up today. The agent, who |
| Excused - Silence | 7 | There is no transcript provided. Please provide a transcript of the conversation for a contextual summary. |
| (no transcript) | 5 | |
| Excused - Vendor / B2B | 4 | The call was from the accounts receivable department of Sylvester, contacting EAS Tire & Auto regarding an outstanding balance on their account. The c |
| Excused - Returning Call | 4 | The customer, Brian, called EAS Tire & Auto to clarify who from the shop had contacted him earlier regarding an alternator. He was unsure whether it w |
| Unbooked - Quote Only | 4 | The customer called EAS Tire & Auto to inquire about the cost of changing a tire and a sensor. The agent, Sarah, explained that exact pricing would re |
| Excused - Info - Hours / Location | 3 | The customer called EAS Tire & Auto to confirm the business's closing time, as they were considering dropping off their vehicle. The customer mentione |
| Excused - Info - Warranty Question | 3 | Contextual Summary: The main reason for the call was that Michelle Woolsey contacted EAS Tire & Auto regarding a possible warranty issue with her |
| Follow Up - Reschedule | 2 | Customer Karen Nisley called EAS Tire & Auto to reschedule her 9:00 AM appointment due to an urgent water leakage issue at her home. She needed to mov |
| Follow Up - Cancel | 2 | Contextual Summary: The customer, Shubhankar, called EAS Tire & Auto - Crestline to cancel an 8:00 a.m. appointment for their 2016 Mazda CX-3, as |
| Excused - No Reason | 2 | The call was brief and disconnected. No customer information or reason for the call was provided, and no issues or concerns were discussed. The agent |
| Follow Up - Other Update | 2 | Contextual Summary: - Main reason for the call: Aaron Swayze called EAS Tire & Auto to discuss the inspection report for his 2004 Silverado. H |
| Excused - Info - Parts / Inventory | 2 | Customer Juan Tobin called EAS Tire & Auto to request the part number for a component identified during a recent diagnostic service, for which he had |
| Follow Up - Confirming Time | 2 | The customer, Quarry Parish, called EAS Tire & Auto to confirm the time of an appointment they believed was scheduled for today. The agent, Sarah, che |
| Excused - Telemarketing | 1 | Contextual Summary: - Main reason for the call: Katie, from the underwriting department at fastsbacash.com, called EAS Tire & Auto to follow u |
| Excused - Info - Service Offered Inquiry | 1 | The main reason for the call was that Jimmy, calling from Platt Canyon, wanted to check the availability of the alignment rack at EAS Tire & Auto on B |
| Excused - Spam | 1 | The main reason for the call was an automated message from the monitoring center for Colorado Fire Services LLC, notifying EAS Tire & Auto in Windsor |
What would move the dial fastest
- Hard-commit capability (EAS/AutoOps): 3 soft commit(s) are coming in but never book because a firm slot can't be locked — the biggest single lever.
- More early/same-day availability (EAS): 1 call(s) wanted a slot that wasn't there.
- AI-court fixes (Avoca): 20 bookable call(s) lost to system errors / AI handling.
Key findings
No findings written yet for this report. Add qualitative findings (transcript-level observations, store-config bugs, notable callers) in reports/findings/2026-06-18-findings.md; they are spliced in here on every re-gen and survive re-classification.
By location
| Location | Calls | After hrs | Bookable | Booked | Capture |
|---|---|---|---|---|---|
| EAS - Ponderosa | 23 | 2 | 7 | 5 | 71% |
| EAS - 5th Gear | 15 | 2 | 4 | 3 | 75% |
| EAS - Windsor | 18 | 1 | 6 | 3 | 50% |
| EAS - Centennial | 19 | 1 | 5 | 2 | 40% |
| EAS - Lakewood | 11 | 0 | 4 | 2 | 50% |
| EAS - Chatfield | 3 | 1 | 1 | 1 | 100% |
| EAS - Platte | 1 | 0 | 1 | 1 | 100% |
| EAS - Kipling | 8 | 1 | 4 | 1 | 25% |
| EAS - Aurora Mississippi Ave | 4 | 1 | 1 | 1 | 100% |
| EAS - Expert 4WD | 12 | 3 | 2 | 1 | 50% |
| EAS - Total Auto | 3 | 0 | 1 | 1 | 100% |
| EAS - Crestline | 5 | 2 | 0 | 0 | — |
| EAS - South Park | 8 | 0 | 1 | 0 | 0% |
| EAS - Cooper Auto | 6 | 3 | 0 | 0 | — |
| EAS - Antero Auto | 4 | 0 | 1 | 0 | 0% |
| EAS - Arapahoe Crossing | 3 | 1 | 1 | 0 | 0% |
| EAS - Colorado Springs | 4 | 1 | 1 | 0 | 0% |
| EAS - Aurora Tower | 3 | 0 | 1 | 0 | 0% |
| EAS - Englewood | 3 | 0 | 0 | 0 | — |
| EAS - Loveland | 3 | 3 | 0 | 0 | — |
| EAS - Thornton | 4 | 1 | 0 | 0 | — |
| EAS - Davis Repair | 8 | 0 | 0 | 0 | — |
| EAS - RSG Offroad | 16 | 2 | 6 | 0 | 0% |
Calls by group & shop
Every call, grouped by outcome then shop. Each timestamp opens the recording.
Booked (firm) — 21
Ponderosa (5) — 08:35 AM · 04:10 PM · 04:26 PM · 04:29 PM · 05:55 PM
5th Gear (3) — 09:30 AM · 12:11 PM · 04:55 PM
Windsor (3) — 09:52 AM · 02:25 PM · 03:08 PM
Centennial (2) — 09:18 AM · 10:35 AM
Lakewood (2) — 01:15 PM · 04:36 PM
Aurora Mississippi Ave (1) — 03:57 PM
Chatfield (1) — 04:57 PM
Expert 4WD (1) — 04:48 PM
Kipling (1) — 07:21 PM
Platte (1) — 08:37 AM
Total Auto (1) — 09:21 AM
Soft commit / coming in — 3
Colorado Springs (1) — 06:21 AM
Lakewood (1) — 09:01 AM
RSG Offroad (1) — 05:26 PM
Unbooked / lost — 23
RSG Offroad (5) — 08:16 AM · 08:54 AM · 11:09 AM · 11:11 AM · 03:19 PM
Centennial (3) — 10:21 AM · 01:01 PM · 06:39 PM
Kipling (3) — 09:33 AM · 09:34 AM · 09:35 AM
Windsor (3) — 09:25 AM · 09:25 AM · 05:26 PM
Ponderosa (2) — 11:03 AM · 03:22 PM
5th Gear (1) — 05:45 PM
Antero Auto (1) — 03:58 PM
Arapahoe Crossing (1) — 03:44 PM
Aurora Tower (1) — 10:05 AM
Expert 4WD (1) — 07:06 AM
Lakewood (1) — 07:24 AM
South Park (1) — 11:48 AM
Everything else (not an opportunity) — 137
Ponderosa (16) — 07:32 AM · 08:38 AM · 09:04 AM · 12:06 PM · 12:07 PM · 01:52 PM · 02:11 PM · 02:12 PM · 02:13 PM · 03:24 PM · 03:25 PM · 03:26 PM · 03:36 PM · 03:57 PM · 07:08 PM · 07:08 PM
Centennial (14) — 08:02 AM · 10:19 AM · 10:24 AM · 10:25 AM · 10:26 AM · 12:57 PM · 01:04 PM · 01:05 PM · 01:07 PM · 02:01 PM · 02:32 PM · 03:39 PM · 04:07 PM · 05:10 PM
Windsor (12) — 08:07 AM · 08:18 AM · 08:50 AM · 09:00 AM · 10:07 AM · 10:07 AM · 10:17 AM · 10:39 AM · 11:08 AM · 11:53 AM · 03:57 PM · 09:08 PM
5th Gear (11) — 04:43 AM · 12:22 PM · 12:25 PM · 12:25 PM · 12:26 PM · 03:27 PM · 04:52 PM · 04:53 PM · 04:53 PM · 04:54 PM · 04:55 PM
Expert 4WD (10) — 07:20 AM · 08:08 AM · 08:26 AM · 10:44 AM · 12:21 PM · 01:21 PM · 01:51 PM · 01:59 PM · 03:16 PM · 05:51 PM
RSG Offroad (10) — 08:22 AM · 08:23 AM · 08:29 AM · 09:08 AM · 11:10 AM · 11:12 AM · 11:17 AM · 03:52 PM · 05:35 PM · 05:45 PM
Davis Repair (8) — 11:12 AM · 11:47 AM · 11:48 AM · 01:40 PM · 02:18 PM · 03:09 PM · 05:50 PM · 05:51 PM
Lakewood (7) — 07:22 AM · 07:22 AM · 07:23 AM · 07:24 AM · 01:15 PM · 01:16 PM · 04:33 PM
South Park (7) — 10:51 AM · 10:51 AM · 10:52 AM · 11:47 AM · 11:48 AM · 11:49 AM · 03:28 PM
Cooper Auto (6) — 09:26 AM · 02:48 PM · 03:49 PM · 06:01 PM · 06:09 PM · 09:16 PM
Crestline (5) — 11:50 AM · 12:26 PM · 12:50 PM · 06:50 PM · 09:15 PM
Kipling (4) — 09:31 AM · 09:36 AM · 12:36 PM · 12:37 PM
Thornton (4) — 06:14 AM · 09:48 AM · 10:20 AM · 10:21 AM
Antero Auto (3) — 01:53 PM · 02:01 PM · 03:39 PM
Aurora Mississippi Ave (3) — 11:40 AM · 04:41 PM · 06:57 PM
Colorado Springs (3) — 02:26 PM · 03:44 PM · 04:46 PM
Englewood (3) — 11:42 AM · 11:43 AM · 11:44 AM
Loveland (3) — 06:03 PM · 06:51 PM · 07:32 PM
Arapahoe Crossing (2) — 01:32 PM · 06:36 PM
Aurora Tower (2) — 08:26 AM · 05:31 PM
Generated from per-call classification against EAS's custom taxonomy (v5). After-hours = outside office_business_hours for the shop/day. Stats regenerate from the CSV; Key findings are hand-authored in the findings sidecar. Edit a day's CSV (corrected_category) and re-run.