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EAS — Daily One-Pager (2026-06-18)
184 calls (25 after-hours) · Full report ▸ · 📎 download csv raw data
| Metric | Total | During hrs | After hrs |
|---|---|---|---|
| Calls handled | 184 | 159 | 25 |
| Bookable opportunities | 47 | 42 | 5 |
| Booked (firm) | 21 | 20 | 1 |
| Capture rate (firm) | 45% | 48% | 20% |
| Soft commits (coming in) | 3 | 2 | 1 |
| Booking rate incl. soft commits | 51% | 52% | 40% |
Totals: Booked (firm) 21 · Soft commit / coming in 3 · Unbooked / lost 23 · Everything else (not an opportunity) 137
Move the dial fastest:
- Hard-commit capability (EAS/AutoOps): 3 soft commit(s) are coming in but never book because a firm slot can't be locked — the biggest single lever.
- More early/same-day availability (EAS): 1 call(s) wanted a slot that wasn't there.
- AI-court fixes (Avoca): 20 bookable call(s) lost to system errors / AI handling.