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EAS — Daily Call Report (2026-06-17)
180 calls across EAS (MDT) · 30 after-hours (17%) · classified against EAS's custom call-reason taxonomy.
📄 One-pager summary · 📎 download csv raw data
At a glance
| Metric | Total | During hrs | After hrs |
|---|---|---|---|
| Calls handled | 180 | 150 | 30 |
| Bookable opportunities | 43 (24%) | 39 | 4 |
| Booked (firm) | 13 | 11 | 2 |
| Capture rate — firm ÷ bookable | 30% | 28% | 50% |
| Soft commits (coming in) | 3 | 3 | 0 |
| Booking rate incl. soft commits | 37% | 36% | 50% |
What were the calls? (totals)
Breakdown (details)
Booked (firm) — 13 (7%)
| Reason | Calls |
|---|---|
| Booked | 12 |
| Likely Booked (Soft Commit) | 1 |
Soft commit / coming in — 3 (2%)
| Reason | Calls |
|---|---|
| Tow In | 2 |
| Likely Booked (Soft Commit) | 1 |
Unbooked / lost — 27 (15%)
| Reason | Calls | Court |
|---|---|---|
| Unbooked - Transferred (had booking intent) | 9 | Avoca |
| Unbooked - AI Aversion | 6 | Avoca |
| Unbooked - Time Concern | 5 | EAS |
| Unbooked - Callback (Previous Job) | 3 | Avoca |
| Unbooked - Rejected Agent | 2 | Avoca |
| Booked | 1 | — |
| Unbooked - Call Back Later | 1 | Avoca |
Everything else (not an opportunity) — 137 (76%)
| Reason | Calls | Example |
|---|---|---|
| Excused - Hung Up Under 20s | 43 | The call transcript is too brief to determine the main reason for the call or any customer concerns. No customer name was provided, and there is no in |
| Excused - Transfer to Specific Person | 26 | The customer called EAS Tire & Auto seeking to speak with David regarding a quote and work order for their vehicle, which is already at the shop. The |
| Excused - Transfer to Shop / Leave Message | 14 | The customer called EAS Tire & Auto on Ponderosa Dr to inquire about the shop's current status (open or closed) and whether an appointment was needed |
| Follow Up - ETA | 14 | The customer called EAS Tire & Auto - Kipling to check on the status of a vehicle they dropped off earlier in the day. The main reason for the call wa |
| Excused - Returning Call | 6 | The main reason for the call was that the customer, Raghindra, received a call from EAS Tire & Auto after dropping off his Subaru vehicle at their loc |
| Unbooked - Quote Only | 5 | The customer called 5th Gear Automotive and spoke with Sarah, who identified herself as an AI agent. The main reason for the call was that the custome |
| Excused - No Reason | 4 | The call was brief and disconnected. No customer information or issue was provided, and the conversation did not progress beyond the initial greeting. |
| Excused - Vendor / B2B | 4 | Jake, representing Juggernaut USA, called EAS Tire & Auto - Kipling to verify two appointments he believed were scheduled for the following day and to |
| Follow Up - Reschedule | 3 | The customer, Kevin Keith, called EAS Tire & Auto - Kipling to request a change to an appointment he had scheduled online for his 2025 Jeep Grand Cher |
| Excused - Silence | 3 | There is no transcript provided. Please provide a transcript of the conversation for a contextual summary. |
| Excused - Info - Parts / Inventory | 2 | The customer called EAS Tire & Auto to inquire if a specific tire size was in stock, expressing reluctance to visit unless the tire was available. The |
| Excused - Other Questions | 2 | The main reason for the call was that the customer, Lino Casillas, wanted to confirm whether EAS Tire & Auto was the shop where he previously had an a |
| Follow Up - Confirming Time | 2 | The customer called EAS Tire & Auto after missing a call from the business earlier in the day. The main reason for the call was to clarify why they we |
| Excused - Info - Service Offered Inquiry | 2 | Customer Jeff Valentine called EAS Tire & Auto - Kipling after dropping off his 2012 Ram 3500 to confirm that an alignment would be performed and to i |
| Excused - Info - Hours / Location | 2 | The customer, Jill, called to inquire about the business hours for EAS Tire & Auto on Dayton St. The agent, Sarah, provided the hours of operation (Mo |
| Excused - Outside of Services | 1 | Contextual Summary: - Main reason for the call: The customer, Paul Tyree, called to schedule an emissions test and an oil change. - **Key issu |
| Follow Up - Invoice/Payment | 1 | The main reason for the call was that the customer, Ryan Hermantz, received a text indicating his truck (a 2019 Chevy Silverado, gas) was ready and wa |
| Excused - Info - Warranty Question | 1 | The customer, identified as Lenny Allstripes, called to inquire about the warranty coverage for a flex plate replacement performed about a year ago at |
| Follow Up - Cancel | 1 | The main reason for the call was that the customer, initially identifying as Cade but later providing the name Zach Melima, was inquiring about bringi |
| Follow Up - Other Update | 1 | Customer Ryan Long called R S G Offroad to provide an update regarding his 2021 Toyota 4Runner, which is currently in the shop for an oil change, alig |
What would move the dial fastest
- Hard-commit capability (EAS/AutoOps): 3 soft commit(s) are coming in but never book because a firm slot can't be locked — the biggest single lever.
- More early/same-day availability (EAS): 5 call(s) wanted a slot that wasn't there.
- AI-court fixes (Avoca): 21 bookable call(s) lost to system errors / AI handling.
Key findings
No findings written yet for this report. Add qualitative findings (transcript-level observations, store-config bugs, notable callers) in reports/findings/2026-06-17-findings.md; they are spliced in here on every re-gen and survive re-classification.
By location
| Location | Calls | After hrs | Bookable | Booked | Capture |
|---|---|---|---|---|---|
| EAS - 5th Gear | 28 | 2 | 4 | 2 | 50% |
| EAS - Antero Auto | 15 | 7 | 2 | 2 | 100% |
| EAS - Centennial | 11 | 0 | 3 | 1 | 33% |
| EAS - Crestline | 2 | 0 | 2 | 1 | 50% |
| EAS - Aurora Mississippi Ave | 9 | 0 | 3 | 1 | 33% |
| EAS - Aurora | 1 | 0 | 1 | 1 | 100% |
| EAS - Aurora Tower | 6 | 2 | 3 | 1 | 33% |
| EAS - Englewood | 3 | 0 | 2 | 1 | 50% |
| EAS - Loveland | 2 | 2 | 1 | 1 | 100% |
| EAS - Davis Repair | 7 | 0 | 1 | 1 | 100% |
| EAS - RSG Offroad | 17 | 6 | 5 | 1 | 20% |
| EAS - Ponderosa | 12 | 1 | 3 | 0 | 0% |
| EAS - Kipling | 10 | 1 | 0 | 0 | — |
| EAS - Cooper Auto | 4 | 0 | 2 | 0 | 0% |
| EAS - Arapahoe Crossing | 2 | 0 | 0 | 0 | — |
| EAS - Lakewood | 2 | 0 | 0 | 0 | — |
| EAS - Thornton | 11 | 6 | 2 | 0 | 0% |
| EAS - Windsor | 10 | 0 | 2 | 0 | 0% |
| EAS - Expert 4WD | 15 | 2 | 6 | 0 | 0% |
| EAS - Total Auto | 13 | 1 | 1 | 0 | 0% |
Calls by group & shop
Every call, grouped by outcome then shop. Each timestamp opens the recording.
Booked (firm) — 13
5th Gear (2) — 01:48 PM · 03:41 PM
Antero Auto (2) — 07:09 AM · 08:35 AM
Aurora (1) — 02:18 PM
Aurora Mississippi Ave (1) — 01:08 PM
Aurora Tower (1) — 05:45 PM
Centennial (1) — 11:43 AM
Crestline (1) — 07:01 AM
Davis Repair (1) — 04:04 PM
Englewood (1) — 07:59 AM
Loveland (1) — 06:03 PM
RSG Offroad (1) — 08:03 AM
Unbooked / lost — 27
Expert 4WD (6) — 07:17 AM · 12:46 PM · 02:05 PM · 02:06 PM · 02:11 PM · 02:41 PM
RSG Offroad (4) — 09:06 AM · 12:44 PM · 04:22 PM · 05:34 PM
Ponderosa (3) — 03:41 PM · 05:45 PM · 05:47 PM
Aurora Mississippi Ave (2) — 11:38 AM · 12:03 PM
Aurora Tower (2) — 10:35 AM · 11:18 AM
Cooper Auto (2) — 03:58 PM · 05:07 PM
Thornton (2) — 11:26 AM · 05:29 PM
Windsor (2) — 08:27 AM · 12:13 PM
Centennial (1) — 07:24 AM
Crestline (1) — 12:57 PM
Englewood (1) — 09:13 AM
Total Auto (1) — 01:22 PM
Everything else (not an opportunity) — 137
5th Gear (24) — 07:26 AM · 09:53 AM · 10:27 AM · 11:28 AM · 01:17 PM · 01:18 PM · 01:19 PM · 01:26 PM · 01:27 PM · 02:04 PM · 02:04 PM · 02:05 PM · 02:05 PM · 02:05 PM · 02:06 PM · 02:12 PM · 02:35 PM · 03:07 PM · 03:09 PM · 03:10 PM · 03:24 PM · 03:25 PM · 03:31 PM · 05:14 PM
Antero Auto (13) — 07:55 AM · 09:23 AM · 09:46 AM · 12:34 PM · 12:36 PM · 01:07 PM · 01:49 PM · 05:20 PM · 05:37 PM · 05:51 PM · 05:51 PM · 06:16 PM · 07:07 PM
RSG Offroad (12) — 07:46 AM · 07:46 AM · 07:57 AM · 07:57 AM · 11:52 AM · 02:44 PM · 02:58 PM · 03:42 PM · 04:31 PM · 04:33 PM · 05:16 PM · 05:45 PM
Total Auto (12) — 01:53 PM · 01:54 PM · 01:55 PM · 01:55 PM · 01:56 PM · 01:57 PM · 02:06 PM · 02:06 PM · 02:07 PM · 02:08 PM · 02:10 PM · 05:28 PM
Kipling (10) — 07:01 AM · 10:06 AM · 01:44 PM · 02:05 PM · 03:58 PM · 03:58 PM · 03:59 PM · 04:03 PM · 04:59 PM · 07:57 PM
Expert 4WD (9) — 07:32 AM · 10:03 AM · 10:03 AM · 01:50 PM · 01:56 PM · 01:59 PM · 04:06 PM · 04:34 PM · 05:14 PM
Ponderosa (9) — 10:47 AM · 12:06 PM · 12:16 PM · 02:56 PM · 05:28 PM · 05:42 PM · 05:48 PM · 05:49 PM · 06:21 PM
Thornton (9) — 06:35 AM · 07:07 AM · 01:13 PM · 02:43 PM · 03:19 PM · 05:38 PM · 05:56 PM · 06:47 PM · 07:49 PM
Centennial (8) — 09:29 AM · 09:56 AM · 11:04 AM · 02:04 PM · 03:39 PM · 03:40 PM · 03:41 PM · 03:44 PM
Windsor (8) — 07:07 AM · 08:46 AM · 09:01 AM · 09:01 AM · 10:22 AM · 12:44 PM · 02:40 PM · 04:36 PM
Aurora Mississippi Ave (6) — 12:01 PM · 12:01 PM · 12:03 PM · 12:10 PM · 12:15 PM · 12:26 PM
Davis Repair (6) — 12:58 PM · 01:00 PM · 01:26 PM · 01:45 PM · 05:31 PM · 05:43 PM
Aurora Tower (3) — 11:30 AM · 08:56 PM · 09:00 PM
Arapahoe Crossing (2) — 05:22 PM · 05:22 PM
Cooper Auto (2) — 02:23 PM · 02:25 PM
Lakewood (2) — 04:53 PM · 04:54 PM
Englewood (1) — 08:09 AM
Loveland (1) — 06:53 PM
Generated from per-call classification against EAS's custom taxonomy (v5). After-hours = outside office_business_hours for the shop/day. Stats regenerate from the CSV; Key findings are hand-authored in the findings sidecar. Edit a day's CSV (corrected_category) and re-run.