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EAS — Daily Call Report (2026-06-16)
182 calls across EAS (MDT) · 21 after-hours (12%) · classified against EAS's custom call-reason taxonomy.
📄 One-pager summary · 📎 download csv raw data
At a glance
| Metric | Total | During hrs | After hrs |
|---|---|---|---|
| Calls handled | 182 | 161 | 21 |
| Bookable opportunities | 38 (21%) | 32 | 6 |
| Booked (firm) | 12 | 10 | 2 |
| Capture rate — firm ÷ bookable | 32% | 31% | 33% |
| Soft commits (coming in) | 4 | 3 | 1 |
| Booking rate incl. soft commits | 42% | 41% | 50% |
What were the calls? (totals)
Breakdown (details)
Booked (firm) — 12 (7%)
| Reason | Calls |
|---|---|
| Booked | 12 |
Soft commit / coming in — 4 (2%)
| Reason | Calls |
|---|---|
| Likely Booked (Soft Commit) | 2 |
| Tow In | 2 |
Unbooked / lost — 22 (12%)
| Reason | Calls | Court |
|---|---|---|
| Unbooked - AI Aversion | 6 | Avoca |
| Unbooked - Transferred (had booking intent) | 6 | Avoca |
| Unbooked - Rejected Agent | 5 | Avoca |
| Unbooked - Pending Coordination | 2 | EAS |
| Unbooked - Callback (Previous Job) | 1 | Avoca |
| Unbooked - Time Concern | 1 | EAS |
| Unbooked - Call Back Later | 1 | Avoca |
Everything else (not an opportunity) — 144 (79%)
| Reason | Calls | Example |
|---|---|---|
| Excused - Hung Up Under 20s | 41 | The call was brief and did not contain enough information to provide a contextual summary. |
| Excused - Transfer to Specific Person | 24 | The customer called EAS Tire & Auto and asked to speak directly with Chris Winclair, identifying themselves as a nurse. The agent, Sarah, did not anno |
| Follow Up - ETA | 21 | Ray Anderson called EAS Tire & Auto to check the status of his vehicle after dropping it off for a brake inspection. He mentioned missing a call from |
| Excused - Transfer to Shop / Leave Message | 17 | The customer called EAS Tire & Auto and requested to speak with a representative about a matter other than vehicle service. The AI agent, Sarah, did n |
| Excused - Returning Call | 7 | Customer Abigail called EAS Tire & Auto after missing a call and voicemail from the business. She was unsure of the reason for the original call and r |
| Unbooked - Quote Only | 6 | The main reason for the call was that Tom Olridge requested an estimate for rear brake resurfacing and new pads for his 2018 Honda CR-V. Tom wanted an |
| (no transcript) | 4 | |
| Excused - Silence | 3 | It appears that no transcript was provided. Please upload or paste the transcript of the conversation so I can generate a contextual summary. |
| Follow Up - Cancel | 3 | The main reason for the call was that the customer, Leo, wanted to cancel an upcoming appointment for engine and transmission service on his 2010 Mits |
| Follow Up - Invoice/Payment | 2 | Sabrina from Classic Collision called 5th Gear Automotive to pay an invoice for her Broomfield store. Her intent was to speak directly with someone to |
| Follow Up - Reschedule | 2 | Customer Joseph Doris called EAS Tire & Auto to reschedule an existing appointment originally set for 8:00 AM, explaining he missed it due to a diffic |
| Excused - Outside of Services | 2 | Contextual Summary: The customer called EAS Tire & Auto to inquire if they sell BG corporate fuel injector cleaner directly, as they needed a can |
| Excused - Vendor / B2B | 2 | The main reason for the call was that the caller, identifying as "express update," was contacting EAS Tire & Auto (formerly Mountain View Automotive) |
| Excused - Info - Parts / Inventory | 2 | The customer, Donovan, called R S G Offroad to inquire about adjustable lower rearward control arms for a 2004 Lexus RX 330. Donovan requested informa |
| Follow Up - Other Update | 1 | The main reason for the call was that Zach, the customer, wanted to inform EAS Tire & Auto that the brake pads ordered for a 2017 Infiniti Q50 would b |
| Excused - Update Profile | 1 | The main reason for the call was that Christina, representing the Western Language Republic, contacted EAS Tire & Auto to confirm and update the addre |
| Excused - No Reason | 1 | The call was brief and disconnected. No customer information or issue was provided, and the conversation did not progress beyond the initial greeting. |
| Excused - Other Questions | 1 | Customer Rob Patel called to inform EAS Tire & Auto that he is aware of the cracked air intake hose on his white Acura, which the shop had notified hi |
| Follow Up - Confirming Time | 1 | The customer called EAS Tire & Auto after receiving a call regarding their 2013 Honda Civic and an appointment scheduled for today. The main concern w |
| Excused - Info - Service Offered Inquiry | 1 | The customer, who works at a nearby hospital, called EAS Tire & Auto to inquire if the shop could assist with setting the beads on some mower tires th |
| Follow Up - Complaint | 1 | Contextual Summary: Customer Olga Choru called Expert 4WD & Auto to express concern about her recent car repair. She stated that her insurance com |
| Excused - Info - Hours / Location | 1 | The customer, whose name was not provided, called EAS Tire & Auto in Windsor to reach the store directly, identifying themselves as calling from one o |
What would move the dial fastest
- Hard-commit capability (EAS/AutoOps): 4 soft commit(s) are coming in but never book because a firm slot can't be locked — the biggest single lever.
- More early/same-day availability (EAS): 1 call(s) wanted a slot that wasn't there.
- AI-court fixes (Avoca): 19 bookable call(s) lost to system errors / AI handling.
Key findings
No findings written yet for this report. Add qualitative findings (transcript-level observations, store-config bugs, notable callers) in reports/findings/2026-06-16-findings.md; they are spliced in here on every re-gen and survive re-classification.
By location
| Location | Calls | After hrs | Bookable | Booked | Capture |
|---|---|---|---|---|---|
| EAS - Aurora | 5 | 0 | 2 | 2 | 100% |
| EAS - Davis Repair | 11 | 1 | 4 | 2 | 50% |
| EAS - RSG Offroad | 23 | 0 | 4 | 2 | 50% |
| EAS - Centennial | 5 | 0 | 1 | 1 | 100% |
| EAS - 5th Gear | 18 | 0 | 4 | 1 | 25% |
| EAS - Cooper Auto | 10 | 1 | 2 | 1 | 50% |
| EAS - Aurora Mississippi Ave | 7 | 1 | 2 | 1 | 50% |
| EAS - Loveland | 1 | 1 | 1 | 1 | 100% |
| EAS - Thornton | 18 | 1 | 6 | 1 | 17% |
| EAS - Ponderosa | 13 | 1 | 2 | 0 | 0% |
| EAS - Chatfield | 5 | 5 | 2 | 0 | 0% |
| EAS - Platte | 3 | 0 | 0 | 0 | — |
| EAS - Crestline | 4 | 1 | 0 | 0 | — |
| EAS - South Park | 2 | 0 | 0 | 0 | — |
| EAS - Kipling | 1 | 0 | 0 | 0 | — |
| EAS - Antero Auto | 4 | 1 | 0 | 0 | — |
| EAS - Arapahoe Crossing | 7 | 1 | 1 | 0 | 0% |
| EAS - Aurora Tower | 8 | 1 | 1 | 0 | 0% |
| EAS - Colorado Springs | 8 | 0 | 0 | 0 | — |
| EAS - Englewood | 2 | 1 | 0 | 0 | — |
| EAS - Lakewood | 1 | 0 | 0 | 0 | — |
| EAS - Windsor | 11 | 1 | 3 | 0 | 0% |
| EAS - Expert 4WD | 5 | 2 | 1 | 0 | 0% |
| EAS - Total Auto | 10 | 2 | 2 | 0 | 0% |
Calls by group & shop
Every call, grouped by outcome then shop. Each timestamp opens the recording.
Booked (firm) — 12
Aurora (2) — 09:23 AM · 02:23 PM
Davis Repair (2) — 07:01 AM · 03:48 PM
RSG Offroad (2) — 11:24 AM · 12:34 PM
5th Gear (1) — 04:06 PM
Aurora Mississippi Ave (1) — 02:22 PM
Centennial (1) — 07:20 AM
Cooper Auto (1) — 06:12 PM
Loveland (1) — 06:59 AM
Thornton (1) — 09:23 AM
Soft commit / coming in — 4
5th Gear (1) — 08:55 AM
Chatfield (1) — 08:30 PM
Ponderosa (1) — 09:12 AM
Windsor (1) — 08:47 AM
Unbooked / lost — 22
Thornton (5) — 12:18 PM · 02:23 PM · 02:24 PM · 02:26 PM · 02:26 PM
5th Gear (2) — 08:05 AM · 04:59 PM
Davis Repair (2) — 07:00 AM · 11:51 AM
RSG Offroad (2) — 04:22 PM · 04:35 PM
Total Auto (2) — 09:52 AM · 09:54 AM
Windsor (2) — 03:27 PM · 04:11 PM
Arapahoe Crossing (1) — 09:07 PM
Aurora Mississippi Ave (1) — 12:30 PM
Aurora Tower (1) — 02:31 PM
Chatfield (1) — 07:41 PM
Cooper Auto (1) — 02:54 PM
Expert 4WD (1) — 07:23 AM
Ponderosa (1) — 01:42 PM
Everything else (not an opportunity) — 144
RSG Offroad (19) — 08:42 AM · 09:14 AM · 11:22 AM · 11:35 AM · 12:06 PM · 12:51 PM · 02:19 PM · 03:07 PM · 03:34 PM · 03:35 PM · 03:42 PM · 03:56 PM · 03:56 PM · 04:17 PM · 04:18 PM · 04:18 PM · 04:35 PM · 04:35 PM · 04:58 PM
5th Gear (14) — 08:08 AM · 08:09 AM · 08:12 AM · 08:56 AM · 09:58 AM · 10:46 AM · 12:17 PM · 12:58 PM · 02:10 PM · 02:30 PM · 02:31 PM · 04:05 PM · 04:05 PM · 04:25 PM
Thornton (12) — 07:10 AM · 09:23 AM · 09:23 AM · 10:46 AM · 12:06 PM · 02:06 PM · 02:21 PM · 02:22 PM · 02:23 PM · 02:23 PM · 02:25 PM · 02:27 PM
Ponderosa (11) — 08:23 AM · 08:27 AM · 10:08 AM · 11:41 AM · 12:54 PM · 12:55 PM · 01:43 PM · 01:44 PM · 05:12 PM · 05:26 PM · 06:12 PM
Colorado Springs (8) — 07:39 AM · 10:34 AM · 10:36 AM · 11:42 AM · 12:26 PM · 01:14 PM · 01:19 PM · 01:20 PM
Cooper Auto (8) — 11:43 AM · 11:45 AM · 01:40 PM · 03:04 PM · 03:08 PM · 03:35 PM · 04:34 PM · 05:10 PM
Total Auto (8) — 07:32 AM · 09:56 AM · 12:23 PM · 12:24 PM · 12:24 PM · 12:25 PM · 01:41 PM · 05:51 PM
Windsor (8) — 07:14 AM · 07:36 AM · 09:39 AM · 09:40 AM · 10:04 AM · 04:10 PM · 05:27 PM · 06:01 PM
Aurora Tower (7) — 09:23 AM · 09:23 AM · 03:13 PM · 03:44 PM · 04:35 PM · 05:08 PM · 06:31 PM
Davis Repair (7) — 09:55 AM · 01:40 PM · 02:39 PM · 02:41 PM · 04:08 PM · 05:38 PM · 08:07 PM
Arapahoe Crossing (6) — 09:21 AM · 09:22 AM · 09:23 AM · 09:24 AM · 09:24 AM · 03:48 PM
Aurora Mississippi Ave (5) — 06:46 AM · 12:29 PM · 01:03 PM · 01:04 PM · 02:07 PM
Antero Auto (4) — 08:03 AM · 08:21 AM · 03:34 PM · 06:01 PM
Centennial (4) — 09:07 AM · 09:40 AM · 12:56 PM · 03:37 PM
Crestline (4) — 04:34 PM · 04:34 PM · 04:35 PM · 11:07 PM
Expert 4WD (4) — 01:31 PM · 03:06 PM · 04:28 PM · 05:56 PM
Aurora (3) — 02:22 PM · 02:26 PM · 05:26 PM
Chatfield (3) — 06:21 PM · 07:41 PM · 07:42 PM
Platte (3) — 09:51 AM · 03:16 PM · 05:31 PM
Englewood (2) — 09:33 AM · 06:06 PM
South Park (2) — 11:28 AM · 03:04 PM
Kipling (1) — 02:04 PM
Lakewood (1) — 02:07 PM
Generated from per-call classification against EAS's custom taxonomy (v5). After-hours = outside office_business_hours for the shop/day. Stats regenerate from the CSV; Key findings are hand-authored in the findings sidecar. Edit a day's CSV (corrected_category) and re-run.