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EAS — Daily One-Pager (2026-06-16)
182 calls (21 after-hours) · Full report ▸ · 📎 download csv raw data
| Metric | Total | During hrs | After hrs |
|---|---|---|---|
| Calls handled | 182 | 161 | 21 |
| Bookable opportunities | 38 | 32 | 6 |
| Booked (firm) | 12 | 10 | 2 |
| Capture rate (firm) | 32% | 31% | 33% |
| Soft commits (coming in) | 4 | 3 | 1 |
| Booking rate incl. soft commits | 42% | 41% | 50% |
Totals: Booked (firm) 12 · Soft commit / coming in 4 · Unbooked / lost 22 · Everything else (not an opportunity) 144
Move the dial fastest:
- Hard-commit capability (EAS/AutoOps): 4 soft commit(s) are coming in but never book because a firm slot can't be locked — the biggest single lever.
- More early/same-day availability (EAS): 1 call(s) wanted a slot that wasn't there.
- AI-court fixes (Avoca): 19 bookable call(s) lost to system errors / AI handling.