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EAS — Daily Call Report (2026-06-15)
181 calls across EAS (MDT) · 25 after-hours (14%) · classified against EAS's custom call-reason taxonomy.
📄 One-pager summary · 📎 download csv raw data
At a glance
| Metric | Total | During hrs | After hrs |
|---|---|---|---|
| Calls handled | 181 | 156 | 25 |
| Bookable opportunities | 55 (30%) | 48 | 7 |
| Booked (firm) | 33 | 30 | 3 |
| Capture rate — firm ÷ bookable | 60% | 63% | 43% |
| Soft commits (coming in) | 2 | 1 | 1 |
| Booking rate incl. soft commits | 64% | 65% | 57% |
What were the calls? (totals)
Breakdown (details)
Booked (firm) — 33 (18%)
| Reason | Calls |
|---|---|
| Booked | 31 |
| Likely Booked (Soft Commit) | 2 |
Soft commit / coming in — 2 (1%)
| Reason | Calls |
|---|---|
| Tow In | 1 |
| Likely Booked (Soft Commit) | 1 |
Unbooked / lost — 20 (11%)
| Reason | Calls | Court |
|---|---|---|
| Unbooked - Transferred (had booking intent) | 12 | Avoca |
| Unbooked - Callback (Previous Job) | 3 | Avoca |
| Unbooked - Time Concern | 2 | EAS |
| Unbooked - Call Back Later | 2 | Avoca |
| Unbooked - Rejected Agent | 1 | Avoca |
Everything else (not an opportunity) — 126 (70%)
| Reason | Calls | Example |
|---|---|---|
| Excused - Hung Up Under 20s | 38 | The transcript is too brief to determine the main reason for the call or any key issues discussed. No customer name or intent was provided, and it is |
| Excused - Transfer to Specific Person | 19 | The customer called EAS Tire & Auto to speak with Chase regarding a previously scheduled tire installation. The main concern was to confirm whether th |
| Excused - Transfer to Shop / Leave Message | 15 | The customer called EAS Tire & Auto on Ponderosa Dr by mistake, intending to reach the Aurora Parkway location. The main issue was the misdialed locat |
| Follow Up - ETA | 11 | The customer, last name Huwa, called Antero Automotive to check on the status of their white Subaru Forester, which they had dropped off earlier that |
| Excused - Returning Call | 8 | The customer called Antero Automotive after receiving a call from someone named Joe but did not receive a message. The main reason for the call was to |
| Excused - Vendor / B2B | 6 | The call was from Terry at Factory Motor Parts, who contacted EAS Tire & Auto regarding an order associated with PO 64698, specifically concerning som |
| Excused - Info - Parts / Inventory | 6 | The caller, Daniel from Stevenson Toyota West, contacted EAS Tire & Auto - Kipling to inquire about parts and wanted to speak directly with the shop. |
| (no transcript) | 5 | |
| Excused - Outside of Services | 4 | Customer Paul Tyree called to inquire about getting an emissions test for his truck, believing that Fifth Gear Automotive (now rebranded as EAS Tire a |
| Follow Up - Reschedule | 3 | The main reason for the call was that the customer, Jacob Briggs, wanted to reschedule his upcoming oil change appointment for his 2010 Toyota Tundra. |
| Excused - Silence | 3 | The call was brief and the customer did not respond. No issues or concerns were discussed, and no customer information was provided. The agent did not |
| Excused - No Reason | 2 | The call was brief and unclear. The customer did not provide a clear reason for the call, and the conversation was disjointed. The agent (an AI assist |
| Unbooked - Quote Only | 2 | The customer called EAS Tire & Auto to request a price quote over the phone for a simple repair, specifically mentioning a taillight issue. The custom |
| Excused - Telemarketing | 1 | Contextual Summary: The call was from Flora Bell, representing ASAP Tickets, who contacted EAS Tire & Auto to inquire if they were planning any tr |
| Follow Up - Confirming Time | 1 | The customer, Zayn Hin, called EAS Tire & Auto to confirm details regarding the pickup of his 2009 Lexus RX 350. He mentioned that he had already arra |
| Excused - Info - Hours / Location | 1 | The customer called to confirm the opening time of Expert 4WD & Auto, mentioning they had an appointment scheduled at opening time. The agent, who ide |
| Follow Up - Cancel | 1 | Customer Kevin called RSG Offroad to cancel an upcoming vehicle inspection appointment that he had previously scheduled with Drew. Kevin explained tha |
What would move the dial fastest
- Hard-commit capability (EAS/AutoOps): 2 soft commit(s) are coming in but never book because a firm slot can't be locked — the biggest single lever.
- More early/same-day availability (EAS): 2 call(s) wanted a slot that wasn't there.
- AI-court fixes (Avoca): 18 bookable call(s) lost to system errors / AI handling.
Key findings
No findings written yet for this report. Add qualitative findings (transcript-level observations, store-config bugs, notable callers) in reports/findings/2026-06-15-findings.md; they are spliced in here on every re-gen and survive re-classification.
By location
| Location | Calls | After hrs | Bookable | Booked | Capture |
|---|---|---|---|---|---|
| EAS - Aurora Tower | 24 | 1 | 12 | 8 | 67% |
| EAS - RSG Offroad | 43 | 1 | 9 | 7 | 78% |
| EAS - Thornton | 7 | 2 | 4 | 3 | 75% |
| EAS - 5th Gear | 10 | 0 | 4 | 2 | 50% |
| EAS - Antero Auto | 12 | 3 | 4 | 2 | 50% |
| EAS - Arapahoe Crossing | 6 | 1 | 2 | 2 | 100% |
| EAS - Kipling | 3 | 0 | 1 | 1 | 100% |
| EAS - Centennial | 1 | 0 | 1 | 1 | 100% |
| EAS - Cooper Auto | 1 | 0 | 1 | 1 | 100% |
| EAS - Aurora | 6 | 0 | 4 | 1 | 25% |
| EAS - Englewood | 1 | 0 | 1 | 1 | 100% |
| EAS - Lakewood | 2 | 2 | 1 | 1 | 100% |
| EAS - Windsor | 11 | 0 | 4 | 1 | 25% |
| EAS - Expert 4WD | 14 | 7 | 2 | 1 | 50% |
| EAS - Davis Repair | 9 | 2 | 3 | 1 | 33% |
| EAS - Ponderosa | 8 | 1 | 2 | 0 | 0% |
| EAS - Platte | 4 | 0 | 0 | 0 | — |
| EAS - Chatfield | 2 | 2 | 0 | 0 | — |
| EAS - Aurora Mississippi Ave | 2 | 0 | 0 | 0 | — |
| EAS - Colorado Springs | 3 | 1 | 0 | 0 | — |
| EAS - Loveland | 2 | 2 | 0 | 0 | — |
| EAS - Total Auto | 10 | 0 | 0 | 0 | — |
Calls by group & shop
Every call, grouped by outcome then shop. Each timestamp opens the recording.
Booked (firm) — 33
Aurora Tower (8) — 08:55 AM · 09:45 AM · 11:26 AM · 12:10 PM · 03:13 PM · 03:20 PM · 03:29 PM · 05:35 PM
RSG Offroad (7) — 08:38 AM · 09:44 AM · 09:50 AM · 11:52 AM · 02:56 PM · 03:01 PM · 06:33 PM
Thornton (3) — 01:12 PM · 03:22 PM · 07:32 PM
5th Gear (2) — 10:57 AM · 10:59 AM
Antero Auto (2) — 10:59 AM · 11:01 AM
Arapahoe Crossing (2) — 08:13 AM · 01:02 PM
Aurora (1) — 03:36 PM
Centennial (1) — 07:24 AM
Cooper Auto (1) — 05:16 PM
Davis Repair (1) — 11:34 AM
Englewood (1) — 10:16 AM
Expert 4WD (1) — 07:36 AM
Kipling (1) — 12:31 PM
Lakewood (1) — 06:51 PM
Windsor (1) — 09:20 AM
Unbooked / lost — 20
Aurora Tower (4) — 02:29 PM · 02:56 PM · 03:02 PM · 05:32 PM
Aurora (3) — 11:49 AM · 11:52 AM · 03:32 PM
5th Gear (2) — 12:29 PM · 02:23 PM
Antero Auto (2) — 07:53 AM · 01:17 PM
Davis Repair (2) — 12:45 PM · 02:23 PM
Ponderosa (2) — 08:11 AM · 07:35 PM
RSG Offroad (2) — 11:12 AM · 04:26 PM
Windsor (2) — 08:15 AM · 03:40 PM
Expert 4WD (1) — 07:26 AM
Everything else (not an opportunity) — 126
RSG Offroad (34) — 08:23 AM · 10:09 AM · 11:14 AM · 11:14 AM · 11:20 AM · 11:23 AM · 11:51 AM · 12:29 PM · 12:30 PM · 01:10 PM · 01:11 PM · 01:12 PM · 01:22 PM · 01:24 PM · 01:25 PM · 01:25 PM · 01:26 PM · 01:44 PM · 01:50 PM · 01:57 PM · 01:58 PM · 02:13 PM · 02:58 PM · 03:00 PM · 03:04 PM · 03:30 PM · 03:47 PM · 03:48 PM · 03:56 PM · 04:05 PM · 04:07 PM · 04:18 PM · 04:27 PM · 04:27 PM
Aurora Tower (12) — 12:11 PM · 12:14 PM · 12:40 PM · 12:52 PM · 01:07 PM · 02:45 PM · 04:21 PM · 04:51 PM · 04:52 PM · 05:26 PM · 05:42 PM · 06:39 PM
Expert 4WD (12) — 05:24 AM · 07:09 AM · 07:13 AM · 07:26 AM · 07:27 AM · 07:30 AM · 07:31 AM · 07:33 AM · 07:33 AM · 10:09 AM · 03:39 PM · 07:00 PM
Total Auto (10) — 12:17 PM · 01:52 PM · 02:11 PM · 03:10 PM · 03:11 PM · 03:11 PM · 04:18 PM · 04:18 PM · 04:29 PM · 04:48 PM
Antero Auto (8) — 09:38 AM · 11:01 AM · 12:55 PM · 01:16 PM · 04:12 PM · 04:12 PM · 07:30 PM · 09:27 PM
Windsor (7) — 07:45 AM · 08:30 AM · 10:16 AM · 11:08 AM · 03:46 PM · 04:07 PM · 05:39 PM
5th Gear (6) — 10:26 AM · 12:30 PM · 01:52 PM · 02:43 PM · 03:00 PM · 03:01 PM
Davis Repair (6) — 08:10 AM · 09:07 AM · 11:00 AM · 12:57 PM · 06:02 PM · 06:03 PM
Ponderosa (6) — 08:01 AM · 01:52 PM · 01:53 PM · 03:06 PM · 03:06 PM · 03:30 PM
Arapahoe Crossing (4) — 10:06 AM · 05:03 PM · 05:11 PM · 06:19 PM
Platte (4) — 01:20 PM · 03:37 PM · 03:38 PM · 05:27 PM
Colorado Springs (3) — 11:40 AM · 02:55 PM · 06:11 PM
Thornton (3) — 03:48 PM · 03:49 PM · 04:27 PM
Aurora (2) — 02:57 PM · 05:39 PM
Aurora Mississippi Ave (2) — 08:47 AM · 01:13 PM
Chatfield (2) — 06:06 PM · 06:09 PM
Kipling (2) — 11:30 AM · 02:44 PM
Loveland (2) — 06:30 AM · 08:55 PM
Lakewood (1) — 06:13 AM
Generated from per-call classification against EAS's custom taxonomy (v5). After-hours = outside office_business_hours for the shop/day. Stats regenerate from the CSV; Key findings are hand-authored in the findings sidecar. Edit a day's CSV (corrected_category) and re-run.