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EAS — Daily One-Pager (2026-06-17)
180 calls (30 after-hours) · Full report ▸ · 📎 download csv raw data
| Metric | Total | During hrs | After hrs |
|---|---|---|---|
| Calls handled | 180 | 150 | 30 |
| Bookable opportunities | 43 | 39 | 4 |
| Booked (firm) | 13 | 11 | 2 |
| Capture rate (firm) | 30% | 28% | 50% |
| Soft commits (coming in) | 3 | 3 | 0 |
| Booking rate incl. soft commits | 37% | 36% | 50% |
Totals: Booked (firm) 13 · Soft commit / coming in 3 · Unbooked / lost 27 · Everything else (not an opportunity) 137
Move the dial fastest:
- Hard-commit capability (EAS/AutoOps): 3 soft commit(s) are coming in but never book because a firm slot can't be locked — the biggest single lever.
- More early/same-day availability (EAS): 5 call(s) wanted a slot that wasn't there.
- AI-court fixes (Avoca): 21 bookable call(s) lost to system errors / AI handling.