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EAS — Daily One-Pager (2026-06-19)
132 calls (11 after-hours) · Full report ▸ · 📎 download csv raw data
| Metric | Total | During hrs | After hrs |
|---|---|---|---|
| Calls handled | 132 | 121 | 11 |
| Bookable opportunities | 48 | 44 | 4 |
| Booked (firm) | 18 | 17 | 1 |
| Capture rate (firm) | 38% | 39% | 25% |
| Soft commits (coming in) | 7 | 6 | 1 |
| Booking rate incl. soft commits | 52% | 52% | 50% |
Totals: Booked (firm) 18 · Soft commit / coming in 7 · Unbooked / lost 23 · Everything else (not an opportunity) 84
Move the dial fastest:
- Hard-commit capability (EAS/AutoOps): 7 soft commit(s) are coming in but never book because a firm slot can't be locked — the biggest single lever.
- More early/same-day availability (EAS): 2 call(s) wanted a slot that wasn't there.
- AI-court fixes (Avoca): 18 bookable call(s) lost to system errors / AI handling.