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EAS — Daily One-Pager (2026-06-20)
116 calls (51 after-hours) · Full report ▸ · 📎 download csv raw data
| Metric | Total | During hrs | After hrs |
|---|---|---|---|
| Calls handled | 116 | 65 | 51 |
| Bookable opportunities | 36 | 17 | 19 |
| Booked (firm) | 21 | 10 | 11 |
| Capture rate (firm) | 58% | 59% | 58% |
| Soft commits (coming in) | 2 | 0 | 2 |
| Booking rate incl. soft commits | 64% | 59% | 68% |
Totals: Booked (firm) 21 · Soft commit / coming in 2 · Unbooked / lost 14 · Everything else (not an opportunity) 79
Move the dial fastest:
- Hard-commit capability (EAS/AutoOps): 2 soft commit(s) are coming in but never book because a firm slot can't be locked — the biggest single lever.
- More early/same-day availability (EAS): 2 call(s) wanted a slot that wasn't there.
- AI-court fixes (Avoca): 9 bookable call(s) lost to system errors / AI handling.