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EAS — Daily One-Pager (2026-06-21)
79 calls (41 after-hours) · Full report ▸ · 📎 download csv raw data
| Metric | Total | During hrs | After hrs |
|---|---|---|---|
| Calls handled | 79 | 38 | 41 |
| Bookable opportunities | 27 | 15 | 12 |
| Booked (firm) | 10 | 6 | 4 |
| Capture rate (firm) | 37% | 40% | 33% |
| Soft commits (coming in) | 6 | 5 | 1 |
| Booking rate incl. soft commits | 59% | 73% | 42% |
Totals: Booked (firm) 10 · Soft commit / coming in 6 · Unbooked / lost 11 · Everything else (not an opportunity) 52
Move the dial fastest:
- Hard-commit capability (EAS/AutoOps): 6 soft commit(s) are coming in but never book because a firm slot can't be locked — the biggest single lever.
- More early/same-day availability (EAS): 2 call(s) wanted a slot that wasn't there.
- AI-court fixes (Avoca): 9 bookable call(s) lost to system errors / AI handling.