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EAS — Weekly One-Pager (week of 2026-06-01)
498 calls (200 after-hours) · Full report ▸ · 📎 download raw CSV: 2026-06-01 · 2026-06-02 · 2026-06-03 · 2026-06-04 · 2026-06-05 · 2026-06-06 · 2026-06-07
| Metric | Total | During hrs | After hrs |
|---|---|---|---|
| Calls handled | 498 | 298 | 200 |
| Bookable opportunities | 148 | 92 | 56 |
| Booked (firm) | 70 | 34 | 36 |
| Capture rate (firm) | 47% | 37% | 64% |
| Soft commits (coming in) | 8 | 5 | 3 |
| Booking rate incl. soft commits | 53% | 42% | 70% |
Totals: Booked (firm) 70 · Soft commit / coming in 8 · Unbooked / lost 75 · Everything else (not an opportunity) 345
Move the dial fastest:
- Hard-commit capability (EAS/AutoOps): 8 soft commit(s) are coming in but never book because a firm slot can't be locked — the biggest single lever.
- More early/same-day availability (EAS): 10 call(s) wanted a slot that wasn't there.
- AI-court fixes (Avoca): 57 bookable call(s) lost to system errors / AI handling.