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EAS — Weekly One-Pager (week of 2026-06-08)
831 calls (169 after-hours) · Full report ▸ · 📎 download raw CSV: 2026-06-08 · 2026-06-09 · 2026-06-10 · 2026-06-11 · 2026-06-12 · 2026-06-13 · 2026-06-14
| Metric | Total | During hrs | After hrs |
|---|---|---|---|
| Calls handled | 831 | 662 | 169 |
| Bookable opportunities | 229 | 169 | 60 |
| Booked (firm) | 105 | 77 | 28 |
| Capture rate (firm) | 46% | 46% | 47% |
| Soft commits (coming in) | 15 | 13 | 2 |
| Booking rate incl. soft commits | 52% | 53% | 50% |
Totals: Booked (firm) 105 · Soft commit / coming in 15 · Unbooked / lost 109 · Everything else (not an opportunity) 602
Move the dial fastest:
- Hard-commit capability (EAS/AutoOps): 15 soft commit(s) are coming in but never book because a firm slot can't be locked — the biggest single lever.
- More early/same-day availability (EAS): 8 call(s) wanted a slot that wasn't there.
- AI-court fixes (Avoca): 96 bookable call(s) lost to system errors / AI handling.