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EAS — Weekly One-Pager (week of 2026-06-15)
1054 calls (204 after-hours) · Full report ▸ · 📎 download raw CSV: 2026-06-15 · 2026-06-16 · 2026-06-17 · 2026-06-18 · 2026-06-19 · 2026-06-20 · 2026-06-21
| Metric | Total | During hrs | After hrs |
|---|---|---|---|
| Calls handled | 1054 | 850 | 204 |
| Bookable opportunities | 294 | 237 | 57 |
| Booked (firm) | 128 | 104 | 24 |
| Capture rate (firm) | 44% | 44% | 42% |
| Soft commits (coming in) | 27 | 20 | 7 |
| Booking rate incl. soft commits | 53% | 52% | 54% |
Totals: Booked (firm) 128 · Soft commit / coming in 27 · Unbooked / lost 140 · Everything else (not an opportunity) 759
Move the dial fastest:
- Hard-commit capability (EAS/AutoOps): 27 soft commit(s) are coming in but never book because a firm slot can't be locked — the biggest single lever.
- More early/same-day availability (EAS): 15 call(s) wanted a slot that wasn't there.
- AI-court fixes (Avoca): 114 bookable call(s) lost to system errors / AI handling.