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EAS — Weekly One-Pager (week of 2026-06-22)
918 calls (236 after-hours) · Full report ▸ · 📎 download raw CSV: 2026-06-22 · 2026-06-23 · 2026-06-24 · 2026-06-25 · 2026-06-26 · 2026-06-27 · 2026-06-28
| Metric | Total | During hrs | After hrs |
|---|---|---|---|
| Calls handled | 918 | 682 | 236 |
| Bookable opportunities | 286 | 224 | 62 |
| Booked (firm) | 153 | 118 | 35 |
| Capture rate (firm) | 53% | 53% | 56% |
| Soft commits (coming in) | 15 | 13 | 2 |
| Booking rate incl. soft commits | 59% | 58% | 60% |
Totals: Booked (firm) 153 · Soft commit / coming in 15 · Unbooked / lost 118 · Everything else (not an opportunity) 632
Move the dial fastest:
- Hard-commit capability (EAS/AutoOps): 15 soft commit(s) are coming in but never book because a firm slot can't be locked — the biggest single lever.
- More early/same-day availability (EAS): 23 call(s) wanted a slot that wasn't there.
- AI-court fixes (Avoca): 90 bookable call(s) lost to system errors / AI handling.